Taxpayer Charter

The Taxpayer Charter explains what you can expect from us and what is expected from you. The aim of the Charter is that of nurturing the relationship between the Revenue departments and the community that they serve, a relationship of mutual trust and respect. We want to provide you with a service that is fair, efficient, and that makes it easy for you to get things right. Yet, we also want to be firm with those who try to avoid their obligations to the detriment of the rest of the community which we all form part of.
This Charter is the result of an initiative first mentioned in the Budget Speech for 2010, and has evolved into its present form following consultation with involved stakeholders.
To view the Taxpayer Charter please click here.
Furthermore, all services within the VAT Department are subject to monitoring and assessment by the Better Regulation Unit and Commissioner for Simplification and Reduction of Bureaucracy within OPM, to ensure the implementation of Better Regulation principles and procedures within the Public Sector.

Contact Information:

 Contact Name 
VAT Department Malta 
Centre Point Building
Triq Ta' Paris,
Birkirkara BKR 4633
 Contact Name 
VAT Department Gozo 
Triq Enrico Mizzi
Victoria VCT 2043